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Delivery Information

Orders are usually shipped within 1-2 working days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).

Orders may not ship within 2 days due to stock issues, lack of order information, billing delays, order verification process, custom products.

We deliver worldwide, except some countries and islands. We are using UPS and DPD shipping services for delivering the products directly to your door. The shipping fees are calculated on a combined basis of weight and destination.

The client can view an estimation for the delivery cost in the checkout page, before finalizing the order.


Delivery Time

 

24h-49h : Romania
2-3 days: Hungary, Ukraine, Bulgaria, Sebria, Slovakia
5-7 days: Germany, Austria, Italy, Poland, Switzerland, Belgium, Holland, Luxembourg, Liechtenstein, France, United Kingdom, Spain, Ireland, Portugal, San Marino, Vatican, Denmark, Monaco, Greece, Andorra, Norway, Sweeden, Finland, Malta, Cyprus, Estonia, Lithuania, Latvia, Turkey
7-20 days: Worldwide

Please note that orders to countries that are not part of the European Union area, may be subject to certain import customs, duties and taxes imposed by your country at the moment of delivery. These import taxes are NOT included in the prices and shipping costs listed on BestRide website.


Product returns & Refunds


We seek the satisfaction of our clients and thus our services are customer orientated. Our entire policy is according to Romanian Law O.U.G. 130/2000 & O.U.G. nr. 174/2008  and European Law for Internet sales.

The return of products is accepted in a maximum limit of 14 calendaristic days from the receipt of item(s).  Clients have the legal right to cancel any orders without any reason, but the products must be in the same condition as delivered.

The refunds are sent in maximum 5 days, from the moment of receiving back the ordered item(s). No refund is given until the items are successfully received.

Initial paid delivery costs are not refundable. Also, the shipping cost of returning the products is the responsibility of the customer.

Refunds to Paypal accounts will be instantly credited, while in case of bank transfer or credit card refunds, please allow 7-10 days for a credit to appear on your credit card statement.